§ 19-14.8-16. Customer service.
A provider that is required to be registered under this chapter shall maintain a toll-free communication system, staffed at a level that reasonably permits an individual to speak to a certified counselor or customer-service representative, as appropriate, during ordinary business hours.
(P.L. 2006, ch. 243, § 3; P.L. 2006, ch. 291, § 3.)